Customer-focused approach that targets your productivity challenges
We remotely monitor machine condition in order to save your time and money, coming to your factory if it is necessary to intervene directly and quickly for maximum uptime and manufacturing efficiency.
We provide you with the best tools and original spare parts, enabling you to stay ahead with machine upgrades: we work hard to make your work easy.
Thanks to our highly professional service engineers, we are able to assist you wherever you are.
~400 professional service engineers
15,000+ installed machines
Customizable service solutions to evolve your production process
1. ANALYZE & ADVISE
- PROCESS ANALYSIS
- FEASIBILITY AND CYCLE TIME STUDY
- PRODUCTION FLOW SIMULATION
- FACTORY AND ERP INTEGRATION ANALYSIS
- MODULAR SOLUTION SELECTION
2. SET-UP & TRAIN
- FULL INSTALLATION SUPPORT
- PRODUCTION START-UP
- TRAINING
- PROCESS OPTIMIZATION
- PRODUCTION RAMP-UP
3. ASSIST & MAINTAIN
- PREVENTIVE MAINTENANCE
- SERVICE AGREEMENTS
- IN-FIELD, PHONE & REMOTE SUPPORT
- SPARE PARTS & TOOLS
- SPECIALIZED TECH SUPPORT
4. EVOLVE & INTEGRATE
- SOLUTION UPGRADE AND SCALE-UP
- SOFTWARE UPGRADE
- REFURBISHMENT
- PRIMA POWER ACADEMY
- RELOCATION
